INCLUSIVE LUXURY AT HOTEL CHADSTONE MELBOURNE

At Hotel Chadstone Melbourne, we are committed to providing an inclusive and welcoming experience for all our guests. Designed with accessibility in mind, our hotel combines thoughtful features and seamless design to ensure that everyone, regardless of mobility or sensory needs, can enjoy the luxurious surroundings, unparalleled service, and unique experiences we offer.

PUBLIC AREAS

Our public spaces are thoughtfully designed to be fully accessible, ensuring ease of movement and comfort for all guests.

• Entrance: The hotel’s revolving door includes a slow-down button, and a fully automatic separate door is available for convenient entry.
• Navigation: Guests can move freely through the hotel without encountering any stairs or ramps.
• Pastore Restaurant: Accessible entrance with a wide automatic glass door, accessible bathrooms, and ample space for all guests.
• Pool Area*: Fully accessible, with an entrance and bathrooms designed for inclusivity.
• Altus Rooftop and Gym: Altus is fully accessible, with an adjacent accessible bathroom.
• Bathrooms and Signage: All accessible bathrooms throughout the hotel feature braille signage for visually impaired guests.
• Visual Fire Alarms: Installed in public areas for added safety.
• Travellators: Undercover travellators connect guests from the hotel lobby to Chadstone – The Fashion Capital, ensuring a seamless journey for all.

*please note the swimming pool is not fully accessible

Accommodation Rooms

Hotel Chadstone Melbourne offers 16 rooms equipped with a range of different accessibility features, including 6 wheelchair-accessible rooms, ensuring every guest feels at home.

• Room Features Available:
  • Self-opening doors for effortless access.
  • Rails in bathrooms for additional support.
  • Built-in shower chairs.
  • Visual fire alarms for added safety.
  • Low-reflective surfaces to assist those with visual impairments.
  • Solid handles on minibars to accommodate grip strength.
  • Lowered bench tops, counters, and power points for ease of use.
  • Hand-held showers for greater flexibility.
  • Doorbells installed in all rooms.

Our Reservations and Front Office teams are well-versed in the accessibility features of our rooms, ensuring accurate information is shared with guests and individual needs are carefully considered before arrival. To discuss which rooms are best suited to your needs, please contact our Reservations team directly on +61 3 9180 3333 or HB2U8@accor.com

Staff & Training

At Hotel Chadstone Melbourne, our team is dedicated to providing a fully inclusive service experience. Comprehensive training equips our staff with the knowledge and skills to meet the needs of every guest, with a focus on understanding accessibility requirements and offering thoughtful assistance. This education ensures every interaction reflects the compassionate, attentive service synonymous with a truly luxurious experience.