CHECK-IN TIME
Our check in time is from 3pm.
CHECK-OUT TIME
Our check out is by 11am.
CHECK IN REQUIREMENTS:
Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid form of photo identification acceptable to Hotel Chadstone must be supplied in order to process your check-in, which will be recorded by Hotel Chadstone.
Acceptable photographic Identification Documents:
– A valid and current Australian state or territory or New Zealand driver’s licence;
– A valid and current Australian or foreign passport;
– A valid and current Australian state or territory or New Zealand learner’s permit;
– A valid and current Australian state or territory Photo Card or Proof of Age card; or
– A valid and current Australian ImmiCard.
PAYMENT SECURITY
An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Accor Live Limitless Silver Members and above are not required to provide an incidental deposit; they only need to provide credit card details as a guarantee.
REFUNDS / RELEASES
Cash refunds will only be returned to the guest who supplied the photo identification upon check in. Card refunds can take up to 10 working days to process,
and pre-authorisation releases can take up to 31 days to process, depending on the individual bank policies.
EARLY CHECK-IN
Requests for an early check-in will be subject to availability and will not be guaranteed, unless early arrival fee is paid or room is reserved for
the night prior to arrival, which will incur an additional night’s charge.
LATE CHECK-OUT
Requests for late departures are subject to availability on check-out, however can also be guaranteed if booked prior to arrival through Reservations at an additional fee.
LUGGAGE STORAGE
Concierge is available to store luggage on a complimentary basis as and when required*
*No long term luggage storage is permitted unless previously arranged. Additional charges may apply.
ROOM REQUESTS
Whilst we will do our utmost to provide you with the room of your choice, please be aware that any room preferences including floor or view cannot be guaranteed.
THIRD PERSON CHARGE
One child, aged 12 years or under, occupying the same room as their accompanying adult(s), and using existing bedding is complimentary.
A third person over 12 years old occupying a room or a rollaway bed will be charged at $110.00 per day.
NON-SMOKING POLICY
Please note that this is non-smoking hotel, and that any form of smoking (including electronic cigarettes) in a non-smoking room will result in a
$250 cleaning fee and any additional costs associated with emergency services attending the hotel.
CURRENCY, TAXES AND SERVICE CHARGES
All rates quoted are in Australian dollars
All rates are inclusive of GST (Goods and Services Tax), currently 10%, subject to change based on Government requirements.
If you require further information please contact Hotel Chadstone Reservations team
via +61 3 9108 3333 or hb2u8@accor.com
